Best Western Plus Columbia River Hotel

去紅山滑雪，順便住了一晚，還算湊合！ 附近有餐廳和加油站，很方便.

The suite was clean and large. The front counter staff were very friendly and helpful. We were looking for a mobility accessible room because my wife and I cannot step over a tubs edge. Their room was already being rented. they found one of the suites had a stand up shower that worked perfectly. plus they gave me the rate for a regu;ar room. Very, Very Happy with this hotel. We highly recommend it.

Older hotel that has been renovated. Room was very clean and bed was comfy with good pillows. Hot tub was good. Only negative was that there was no breakfast at the hotel (at least during our stay), only granola bars and coffee were offerred. Staff was friendly and offerred good restuarant suggestions.

I enjoy staying at the hotel. Clean room. Staff was outstanding very friendly and helpful. Amenities were great. I would recommend this hotel to anyone.

Average hotel, no breakfast. Steakhouse attached to restaurant very expensive. Location of hotel, Central close to other restaurants and craft bars.

I recently stayed at your establishment on January 27-28, and initially, I was quite impressed with the amenities, including the requirement of a room key for elevator operation, the cleanliness, comfortable beds, soft pillows, and overall safety. However, my experience was marred by a deeply concerning incident. On Sunday morning, I inadvertently overheard a conversation between a maid and a houseman, which I found profoundly disturbing. They spoke of a guest, specifically a person of color, who frequently stays at your hotel. The language used to describe this guest was not only derogatory but also ******, including the use of the N-word. It was appalling to learn that they deliberately disturbed his sleep by making excessive noise and placing him in certain rooms with the intention of causing discomfort. This matter hits close to home for me, as my brother is a truck driver who often needs undisturbed rest during his mandatory 10-hour breaks, and I have bi-racial family members. I understand the significance of a peaceful environment for these hardworking individuals. Upon leaving Paradise Lodge, I noticed a truck that matched the description of the one mentioned by your staff. Out of concern, I noted the truck’s details with the intention of informing the driver's company about his mistreatment at your hotel. I've conducted some research and discovered that the truck is associated with Messer, a company based in New Jersey. This indicates that the driver had a long journey from Vancouver, Washington, and was likely resting as required by his schedule. I have already reached out to the Vancouver location of Messer and left my contact information, expressing my concerns about the racial discrimination faced by their employee at your hotel. The racial discrimination I witnessed is unacceptable and deeply troubling. It's a stark reminder of the ongoing racial issues in our country. I can only assume that this driver, like many others, was merely a victim of unwarranted prejudice and racial bias from your staff. I have already contacted Best Western Corporate regarding this issue and am awaiting their response. My family and I have made the decision to no longer patronize this hotel and will be exploring other accommodation options in Trail in the future. We feel all people, regardless of color, should be treated with respect. What was truly ironic is the maids were minorities themselves.

There is literally no where else I would stay. I stay here for work have been here 3 separate times. The staff is amazing, truly amazing and the rooms themselves, well they are nicer than my house. If you happen on to Trail, BC look no where else, they truly look after everything

Overall good service and clean amenities. We stayed two nights on a business trip. Room was suitable, building warm and staff frieldly. Colton at the front desk rocks. Unlike other BW properties they did not offer a voucher in lieu of a second-day room tidy-up, and there was no complimentary breakfast. For the price paid, that would have been expected, as we are regular patrons of BW hotels. Otherwise, a fine experience.

We normally stay with family when we are in town but that wasn't possible this trip. The hotel was in a good location and the room was quite comfortable. We only ate breakfast in the restaurant and it was very good. The front desk were very helpful and accommodating. Daily housekeeping would have been nice.